FADQs
FREQUENTLY ASKED DUMB QUESTIONS
We wrote these so you don't flood our inbox with questions you could've answered yourself. Imagine that.
ORDERS & SHIPPING
What’s your shipping timeline?
You’ll get it when you get it. Ever heard of airline delays? We ship within 3–5 business days, unless we’re lazy or flying. Tracking info will be emailed when it ships. Refreshing your inbox won’t help.
What if my chips get lost or damaged?
We hold back a few extra bags for these emergencies. If yours got wrecked or vanished, contact us and we’ll help… assuming you don’t act like a Delta Medallion member about it.
Can I buy individual chips?
Nope. Bags only. Think of it like a 4-day trip — you don’t get to pick your legs.
CONUS or Bust
We tried shipping to Alaska once. Still don’t know where that bag ended up.
REFUNDS & RETURNS
Do you accept refunds or exchanges?
Not unless we royally screwed something up. This isn’t Amazon. Think before you click.
Can I cancel my order?
Not if it’s already shipped. If it hasn’t, maybe. Email us. Politely.
DROPS & PRODUCTS
Why only 100 bags per drop?
Because they’re collectibles — not leftover crew meals. It’s first come, first served. Be on time for once.
Will you ever restock a past drop?
No. Retired means retired. Like that one captain who finally got out of your base.
Are your chip designs AI-generated?
No. They’re human-made. Just like your CRM issues.
Are these really made in the US?
Yeah. Real American hands, baby.
SPONSORSHIPS & COLLABS
Can I sponsor a drop or donate a prize?
Sure, but it better not suck. If you’re offering coupons and off-brand snacks, maybe sit this one out. But if it’s cash, gear, or something wild — we’re listening.
I have a chip idea. Where do I submit it?
Right here. Just know we reserve the right to publicly mock it if it’s terrible.
OTHER "CONCERNS"
Who runs Pilot Chips?
A small team of flying degenerates. Pilots, Flight Attendants, designers, caffeine addicts. All with questionable judgment and too much free time.
Some of your chip designs are offensive.
Ope, looks like we found the guy everyone puts on their no-fly list.
Your logo doesn't even make sense...
Sure it does. We need all that extra thrust to carry your mom.
STILL CONFUSED?
We'd say "no dumb questions", but here we are.
Email support@pilotchips.com
